Privacy Policy

Last updated: 28 October 2026

Nuvra Pilates ("Nuvra", "we", "us") respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit nuvra.au, enquire about our courses, enrol with us or interact with us on social media. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We may collect your name, email address, phone number, the course or location you are interested in, and anything else you choose to tell us in an enquiry, enrolment form or message. If you enrol, we may also collect details needed to deliver your course and process payments. Payments are processed by our payment providers, and we do not store your full card details.

How we collect it

We collect information when you fill in a form on our website, submit an enquiry form through a Facebook or Instagram ad, contact us by email, Instagram, WhatsApp or phone, or enrol in a course.

How we use it

We use your information to respond to your enquiry, send you course information, process your enrolment and payments, deliver your course and online learning, and keep you updated about Nuvra courses and events. You can ask us to stop sending you marketing messages at any time.

Who we share it with

We only share your information with trusted service providers that help us run our business, such as our website, payment, online learning, email and messaging platforms. Some of these providers may store information outside Australia. We do not sell your personal information.

Facebook and Instagram lead forms

If you submit an enquiry through a form on Facebook or Instagram, Meta shares the details you submit with us so we can contact you about your enquiry. Meta's own use of your information is covered by Meta's privacy policy.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, and we only keep it for as long as we need it.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing info@nuvra.au.

Questions or complaints

If you have a question or concern about how we handle your personal information, please email info@nuvra.au and we will respond as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.